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Return & Refund Policy

We stand behind our product, if you are not completely satisfied, please reach out to our team and we will find a way to resolve the issue.

All our products come with a 1-year manufacturer warranty in the event that a product is damaged or defective.

If you purchase a product that contains customized text, we cannot accept a return unless there is something wrong with the order or product itself. Please make sure the spelling you provide is accurate as this cannot be changed once it has shipped.

For all inquiries on how to return or exchange your order, you can reach us through our live chat in the bottom right-hand corner or by email at support@elitepetfan.com (Contact Form)